Complaints & Compliments



Complaints:

We hope you don't have cause to complain, but if you do, we would like to deal with it quickly in house. Please call the practice and ask to speak to the complaints manager and he or she will call you back as soon as possible to discuss the problem.


Compliments:

On the other hand if you have any compliments please e mail them to pitshangerdental@gmail.com.


Complaints:

At Pitshanger Dental Care we ensure that all complaints are dealt with in a fair, open and constructive manner as we feel that complaints allow the team an opportunity for self reflection in order to further improve our patient care.

Every member of staff has genuine respect for all the patients, both past and present, that we treat and we are committed to resolving any issues openly and with a view that any constructive criticism we receive is a positive way to improve the high level of patient care to which we aspire.

In this practice we take complaints very seriously and try to ensure that all patients are dealt with courteously and promptly so that the matter is resolved as quickly as possible Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.

The people responsible for dealing with any complaint about the service which we provide is Mr Paresh Patel.

If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer organise a mutually convenient time to discuss the complaint either at the practice or over the telephone.

If the complaint is in writing: We will acknowledge the patient's complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.

We will seek to investigate the complaint within ten working days of receipt and to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

We will confirm the decision about the complaint in writing immediately after completing our investigation. Proper and comprehensive records are kept of any complaint received.

If patients are not satisfied with the result of our procedure then a complaint may be made to:

Ombudsman
(Health Service Commissioner)
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
SW1P 4QP
t: 0345 015 4033

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
t: 08456 120 540